Everything you need to set up and run your detailing site.
The setup checklist at the top of your dashboard tracks these for you.
Free ($0/mo) lets you take online bookings and deposits for a 5% fee per booking (and shows our "Powered by" badge). Paid plans ($39 Growth / $89 Pro) charge 0% per booking, drop the badge, and add more features.
Free is $0 (showcase only). Paid tiers add a small fee on each booking (and gift-card sale), taken out of the deposit:
Paid plans take no per-booking cut — you keep 100% of every booking. Only the free tier charges a 5% fee (out of the deposit) and carries our badge.
Stripe lets your booking page take a deposit and pays it straight into your bank. Go to Payments & Plan → Connect Stripe and follow Stripe's steps (you'll add your bank details). You must connect before you can take online bookings.
The deposit is paid when the customer books; Stripe pays it out to your bank on your normal payout schedule. The balance is collected by you on the day of the job.
Stripe charges card-processing fees on your own account: 1.7% + 30¢ for Australian cards and 3.5% + 30¢ for international cards. These are Stripe's standard fees and are separate from your Kerbside plan — on paid plans Kerbside takes 0% on top.
You choose the deposit % (20/25/30 or custom, minimum 20%) in Settings. The customer pays it to lock in the booking; it shows as non-refundable on their confirmation.
Bookings tab → + Add booking. Manual bookings don't take an online deposit (you handle payment in person).
Automatic: a day-of reminder, a ~30-minute heads-up, and a post-job review request. Add your review link in Settings.
Owners can Refund + Cancel from the Bookings tab. The customer always gets the full deposit back — if your Stripe balance is short, Stripe recovers it from your bank automatically. The platform fee is not returned.
Forms & Emails tab → add any fields you need (address, vehicle, rego, dropdowns…). Name, email and phone are always collected.
Use placeholders like {{first_name}}, {{datetime}}, {{service}}, {{total}}, {{manage_url}}, and any field key you added (e.g. {{rego}}). Leave blank for the default.
Membership tab → define tiers (name, $/mo, visits per 28 days, interior/protection limits) and vehicle surcharges. Customers join at /join.html and book visits at /member.html.
Customers buy at /gift.html. Single-wash gifts (Growth) become a promo code; membership gifts (Pro) give a free first month. Delivery can be instant or scheduled by text.
Customers are added to your list automatically when they book. Marketing emails cost 1¢ each, added to your monthly invoice. Win-back and abandoned-booking recovery run automatically on Pro.
Every paid plan starts with a 1-month free trial. Switch plans any time in Payments & Plan. Cancelling drops you to the free showcase tier at the end of your billing period.
Payments & Plan → Account: export everything as JSON, change your login email, or permanently delete your business.
Manage billing → opens the Stripe portal where you can download tax invoices and update your card/ABN.
Still stuck? Email support@kerbside.example.